Lever requires all customers to have an active subscription in order to maintain platform access. In the event of a nonpayment or a customer's failure to renew their subscription before the end of their current subscription term, Lever reserves the right to temporarily suspend services. Lever does not take this step lightly. We understand that our customers rely on our services for efficient and continuous operations and we have every intention of partnering to ensure that renewals can happen in a timely manner and services remain available. In advance of a suspension event, the customer will be notified several times in writing. Oftentimes, a red banner will also be placed on the customer’s Lever instance in advance of a suspension event. If a suspension event does occur, services will be restored within one business day of contract signature.
This article outlines the impacts of a suspension event. While it aims to provide an overview of what to expect, it may not be comprehensive and the impacts may vary from customer to customer based on the specific configuration of each environment.
LeverTRM / LeverTRM for Enterprise
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
Platform access | Lever access will be fully suspended. When a user attempts to log into Lever, they will presented with an error page. | No customer intervention needed. Users will be able to access Lever by signing in directly or using SSO, as defined by the customer’s configuration. | All users - Super Admin, Admin, Team Member, Limited Team Member, and Interviewer |
Interviews | Interviews cannot be scheduled and interview feedback cannot be submitted. Previously scheduled interviews will still appear on interviewer calendars and Zoom links will function properly. | No customer intervention needed. Interview scheduling and feedback submission will resume. | All users - Super Admin, Admin, Team Member, Limited Team Member, and Interviewer |
Nurture | New campaigns cannot be scheduled during the suspension. Previously scheduled Nurture campaigns will still send to candidates. All scheduled Nurture campaigns will be cancelled. | No customer intervention needed. Previously active Nurture campaigns will continue to send. | Super Admins, Admins, Team Members, Limited Team Members |
Requisitions & Postings | Requisitions and postings that are managed in Lever will not be accessible or editable during the suspension period. This also means that new postings cannot be published and new requisitions cannot be created. | Customer intervention needed if requisitions and postings require publishing or updating. | Super Admins, Admins, Team Members |
Surveys | Candidates who received links to the candidate experience or diversity survey prior to the suspension period will receive an error message if they click on the link to complete the survey. Survey responses will not be collected during the suspension period. | No customer intervention needed. Survey links will be active again and candidates will be able to access the surveys. | Super Admins, Admins, and candidates who received candidate experience or diversity survey links prior to suspension. |
Offers | Offers cannot be generated or sent to candidates, nor can they be viewed or edited within Lever. Offer approval emails that were sent prior to the suspension period will be accessible by approvers, however the approver will receive an error if they click the 'Approve Offer' or another button embedded in the email. Candidates who received an offer prior to the suspension period will still be able to open and read the offer email. DocuSign and Adobe Sign links will continue to work for candidates. |
Customer may want to review offers that went out for approval and/or candidate signature. | All users and candidates |
Hires | Candidates cannot be marked as hired. | Candidates hired during the suspension period will need to be archived as hired. | Super Admins, Admins, and Team Members |
Lever-Hosted Career and Application Page
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
Lever-hosted career page will be inaccessible | When a candidate attempts to access the Lever-hosted career page, they will see an error message. Customers with a non-Lever-hosted careers page will lose access to the Postings and Data API, which will break the feed of postings to the custom page. |
No customer intervention needed. Candidates will be able to access Lever-hosted career pages and API feeds will be restored. | All candidates |
Lever-hosted application page (jobs.lever.co/COMPANY) will be inaccessible | Candidates will not be able to access the Lever-hosted application page or submit applications during the suspension period. Customers with a non-Lever-hosted application page will lose access to the Data API, which will mean that applications will not feed into Lever during the suspension period. If this is the case, the status of those applications will be determined by the configuration of your application page and the impact is best determined in consultation with your developer. |
Candidates will be able to access Lever-hosted application pages and submit applications. For non-Lever-hosted application pages, the potential to retrieve any collected applications will be determined by the configuration of your application page. Feasibility will best be determined by your developer. |
All candidates |
Job Boards | The Lever XML feed will remain accessible so jobs will continue to feed to other platforms. However, candidates will not be able to access the Lever-hosted application page. | No customer intervention needed. | All users and candidates |
Agency Submissions | Agencies will not be able to access their Agency Portal to submit candidate applications. | No customer intervention needed, however many customers may choose to communicate with relevant agencies to collect candidate applications and notify them that the agency portal is active again. | Agencies |
Integrations, APIs, and Webhooks
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
APIs & Webhooks | APIs and webhooks will be inaccessible. This means that custom integrations and API-based reporting will not function. | No customer intervention needed. API feeds will be restored upon account reactivation. | All users |
Lever Partner Integrations | Lever partner integrations will not function. | No customer intervention needed. | All users |
In-App Reporting and Advanced Analytics
Impact Area | Suspension Description | Upon Account Reinstatement | Impacted Users |
General analytics | Metrics such as Time to Hire, Time to Fill, and Time in Stage may be impacted because actions cannot be taken to progress candidates through the pipeline or close requisitions during the suspension period. | No customer intervention needed. The impact to the metrics will hold. | Super Admins, Admins, and Team Members |
Visual Insights | Visual Insights will not be accessible | No customer intervention needed. | Super Admins, Admins, and Team Members |
Lever Talent Intelligence (LTI) | LTI will be accessible but will not show updated data for the duration of the suspension period. | No customer intervention needed. LTI data will be backfilled within 24 hours with the next regular refresh. Impacts to any metrics, such as Time to Hire, Time to Fill, and Time in Stage, will hold. | LTI users |
Data Warehouse Sync (DWS) | The Data Warehouse Sync feed will break. | No customer intervention needed. DWS data will be backfilled within 24 hours with the next regular refresh. Impacts to any metrics, such as Time to Hire, Time to Fill, and Time in Stage, will hold. | DWS users |