| Available for | Roles | Super Admin, Admin |
| Permissions | • View Visual Insights reports > Feedback dashboard | |
| Packages | Lever Basic, LeverTRM, LeverTRM for Enterprise |
The Feedback dashboard allows you to track your recruitment team’s Feedback activity using this simple dashboard. The Feedback dashboard is useful for identifying opportunities to optimize your team's feedback process based on trends in feedback volume, scores, and time to complete feedback. As you are reading, refer to our LeverTRM Glossary for definitions of the key terms and concepts used in this article.
In this article
Accessing the Feedback dashboard
To access the Feedback dashboard:
- Navigate to Visual Insights via the platform header
- Click the chevron (>) on the left side of the page
- Click Dashboards and select Feedback from the expanded menu
Metrics on the Feedback dashboard
Metrics on the Feedback dashboard are visualized in different types of charts. Below, you will find a description of each chart and how its metrics are calculated. Note that each metric listed is sensitive to the values in the filters above the dashboard. Also keep in mind that data associated with confidential job postings is excluded from the charts. You can export the data from any chart by hovering over the top-right corner, clicking the ⠇icon, and selecting Download data.
Filters can be mixed and matched to hone in on specific data sets on any given dashboard. Once you have selected or input values to the filters, you must click the ⟳ button to apply the filters to the data on the dashboard. It may take a few seconds for the dashboard to refresh with your applied filters. For a more detailed description of how filters work in Visual Insights, refer to our help article on dashboard filters.
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The colors used on all Visual Insights charts are ADA compliant for red, green, and blue color blindness as well as monochromacy. |
KPI tiles
These metrics can be found in the tiles arranged at the top of the Feedback dashboard.
KPI tiles on the Feedback dashboard
| Avg. feedback score for hires and non-hires |
The average feedback score submit for interviews performed within the date range, calculated as:
Feedback scores that have yet to be submitted for interviews performed within the date range is excluded from this calculation. |
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| Avg. time to feedback for screening |
The average number of hours interviewers took to submit feedback for screening performed within the date range, calculated as:
Feedback that has yet to be submitted for screenings performed within the date range is excluded from this calculation. |
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| Avg. time to feedback for interviewing |
The average number of hours interviewers took to submit feedback for interviews performed within the date range, calculated as:
Feedback that has yet to be submitted for interviews performed within the date range is excluded from this calculation. |
Feedback score by origin
This chart provides a visualization of the distribution of feedback scores by origin throughout your organization.
| Chart type | Column chart |
| Data set | Feedback score submitted within the date range |
| Grouped by | Origin |
| Units of measure | Count |
| Revealed on hover | Origin and count of feedback submitted |
Outstanding feedback by interviewer
This chart shows the number of feedback requested but not completed by interviewer.
| Chart type | Bar chart |
| Data set | Outstanding feedback within the date range |
| Grouped by | Interviewer |
| Units of measure | Count |
| Revealed on hover | Count of requested feedback that has not been completed. |
Average feedback scores by interviewer
This chart provides a visualization of the distribution of the average feedback scores by interviewers throughout your organization.
| Chart type | Bar chart |
| Data set | Average feedback score within the date range |
| Grouped by | Interviewer |
| Units of measure | Average score of feedback |
| Revealed on hover |
Average score of feedback that has been completed Count of feedback that has been completed |
Time to complete feedback by interviewer
This chart provides a visualization of the distribution of the average hours to complete feedback by interviewers throughout your organization.
| Chart type | Bar chart |
| Data set | Hours between interview end and feedback completion for interviews performed within the date range Feedback that has yet to be submitted for interviews performed within the date range is excluded from this data set. Negative values indicate feedback was submitted before the end of the interview. |
| Grouped by | Interviewer |
| Unit of measure | Number of hours |
| Revealed on hover | Average score of feedback that has been completed Count of feedback that has been completed |
Average time to complete feedback
This chart shows you how long it typically takes interviewers to submit feedback following an interview.
| Chart type | Column chart |
| Data set | Hours between interview end and feedback completion for interviews performed within the date range Feedback that has yet to be submitted for interviews performed within the date range is excluded from this data set. Negative values indicate feedback was submitted before the end of the interview. |
| Grouped by | Date interval (week or month as per Date interval filter) |
| Unit of measure | Number of hours |
| Revealed on hover | Date interval and average number of hours |
All feedback summary
This table can be found at the bottom of the dashboard, showing details of a maximum of 500 interviews created within the date range, consisting of:
- Interviewer name
- Feedback form
- Form type
- Posting
- Candidate name
- Current stage
- Feedback score
- Archive reason
- Feedback submitted (UTC date)
- Hours to complete feedback
- Avg. feedback score (Panel scores)
- Interview start time
- Interview end time
By default, the interviewers in the table are ordered alphabetically by name. To sort the table by a different parameter, click the corresponding column header.