| Available for | Roles | Super Admin, Admin |
| Permissions | • Manage feedback settings | |
| Packages | Lever Basic, LeverTRM, LeverTRM for Enterprise |
Interview feedback forms are one of the most essential pieces of your recruitment workflow, and will create a level of consistency across your entire team of interviews. By clearly defining what you're assessing up front, you can make strong comparisons between individual candidates and ensure each candidate is evaluated fairly against the same criteria. If your organization is creating interview feedback forms from scratch, you may want to define your interview criteria before proceeding.
In this article
Creating feedback forms
To create an interview feedback form, navigate to Settings > Feedback and click New form. You can add a title and any specific instructions for your interviewers at the top of the blank form.
Click Add another question at the bottom of the page to add questions.
The default response format for new questions is a single line of text. To customize question formats, click on the default response and select a different response type. Boxes for text and code are used for long-form responses, while multiple-choice, yes/no, checkbox, and scorecard formats are used to record information about a candidate easily.
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Consider including one optional long-form text question on your feedback forms to provide a space where interviewers can record any feedback that is not adequately captured by the other questions. |
Rearrange questions by clicking the up and down arrows. You can also duplicate, delete, or reset a feedback form using the buttons on the left side of the editor.
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Deleting a form will remove the form from all groups and postings where it appears. |
If you mark a question as required, interviewers will not be able to submit their feedback form until they have entered a response.
Note that the four-point rating question is an intentional fixed element of all Lever feedback forms. By removing the option for neutrality on this question, every completed feedback form will provide a clear indication of whether the interviewer thinks the candidate should move forward. In this way, all feedback forms will contain an actionable conclusion, maintaining the forward momentum of the opportunities in your pipeline.
While the four-point rating question cannot be deleted, it can be moved to the bottom of the form so it is the last question interviewers answer before submitting their feedback. NOTE: Feedback data is based on the default four-point rating. Any modifications to this rating scale will impact reporting data. If you choose to alter the four-point rating, the Feedback Dashboard for scoring will no longer be usable. Any reporting on customized feedback scores must be downloaded from exports and analyzed outside of the standard dashboard or using Data Explorer.
To finish creating your feedback form, click Save Changes and close the editor. If you need to edit an existing feedback form, simply click back in to open the editor.
You can group similar feedback forms into feedback form groups. New groups can be created using the New Group option at the top of the Feedback settings page. Feedback forms can be dragged and dropped to group feedback forms in a way that makes most sense for your organization.
Using feedback forms
Once your feedback form has been created, it can be attached to an interview. For more information on assigning feedback forms to scheduled interviews, refer to our help article on scheduling interviews.
Feedback forms can also be set as the default feedback form for a particular interview stage by clicking set as default for... and selecting the stage you'd like to assign it to.
Interview plans establish consistency across job postings. By using interview plans, feedback forms are automatically assigned to specific jobs and stages, making it more straightforward to schedule interviews. For more information, refer to our help article on creating and using interview plans.
Example Feedback Forms
Once you've reviewed our best practices for defining and building interview criteria into feedback forms, you might still need a little inspiration. Use these samples as a foundation for your feedback forms while incorporating your organization's unique company values and role-specific needs.
As you build questions into your form, ensure that you select the answer format that is most suitable for each question. A scorecard is typically the most effective way to evaluate a candidate for several key traits and characteristics. Please don't forget to leave a general text box for any remaining comments or questions. If you find yourself inputting the same kind of information in this comments field over and over again, build the relevant questions into your feedback form.