How do I change my organization’s email domain?

Available for Roles Super Admin
Permissions • N/A
Packages Lever Basic, LeverTRM, LeverTRM for Enterprise

Lever customers change their email domains for a variety of reasons. Some common reasons include:

  1. Top-level domain change where your domain is moving from a .co moving to a .com.
  2. "Doing business as" or stealth mode change to publicly available name.
  3. An acquisition or change of name.

To change your domain, you will first need to contact Lever Customer Support with answers to the following questions:

  1. Does your company explicitly own this domain? At this time, Lever support can only add domains that your company owns. To learn more about how you can work with agencies in Lever, we recommend taking a look at our article on connecting and working with agencies.
  2. Which email/calendar provider is associated with this domain? 
  3. Is the new email domain a fully accessible account that you can log into? (We do not support logging into Lever with email aliases at this time).
  4. Is the format of your new email address (i.e. the part before the "@" symbol for each user) to remain the same? If this is being updated, then please provide a list of all current user emails, along with the new email each user must be updated to. 
  5. Is there a specific day/time when you would like the domain transition to take place? (We will make the change at the date and time of your choosing so that you can plan around the switch).
  6. What is the email address of your organization's primary billing contact?
  7. Is this part of broader rebranding? Would you like us to update your company name? 
  8. Do you currently use Lever's Postings API to power a custom career site? 
  9. Would you also like to change the URL of your Lever-hosted career site? 

Once you have sent the required information to our Support team, we will coordinate a time with you to "flip the switch" and make the change. Once the change has been made, each Lever user will need to re-authenticate by following these steps in Lever:

Permissions checkboxs on My account settings page

  1. Navigate to Settings > My account
  2. Uncheck all three permissions boxes (Contacts, Calendar, Email)
  3. Click Save Changes
  4. Re-check all three permissions boxes
  5. Click Save Changes
  6. Log back in

It is important that all three boxes are unchecked, then saved, then all three re-checked for the above reset to work.

Frequently asked questions

Will there be any loss of data as a result of this transition?

No, the update does not affect the availability of data in the system. There is no change to the user experience, except that they need to log in using your new domain.

What about scheduling and interview panels?

There is a gap in calendar visibility between when the domain switch is made and when a user re-authenticates. Our recommendation is to communicate the switch ahead of time and instruct users to log in as quickly thereafter as possible. Note: users are unable to reschedule interviews scheduled to a calendar under the old domain.

What about Easy Book links that reference the old domain's calendar?

Any users that have set up Easy Book links should navigate to Settings > Easy Book links and make sure that the Easy Book links are associated with the new calendar. For more information, refer to our Easy Book links help article.

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