Troubleshooting issues with Google Suite and Microsoft account syncing

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LeverTRM can sync with your Google Suite and Microsoft Office accounts to allow you to manage talent relationships across the products you already work out of. If you are encountering issues related to Lever's ability to sync with either your Google Suite or Microsoft Office account, follow the steps below to run a generic account reset.

Step 1: Reset your login

  • Navigate to your Settings by clicking your avatar icon in the upper-right corner and selecting Settings from the menu that appears.
  • Uncheck each of the boxes under the Permissions heading (Contacts, Calendar, and Email).
  • Click Save Changes.
  • Authenticate the disconnection as prompted. You will then be directed back to Lever.
  • Re-check each of the boxes under the Permissions heading.
  • Click Save Changes.
  • Re-authenticate the connection as prompted.

See below for a video example of how to do this with a Google Suite integration.

Step 2: Clear your browser cache and cookies

  • Sign out of LeverTRM.
  • Click the three stacked dots in the upper-right of your Chrome browser window.
  • Click More Tools > Clear browsing data.
  • In the modal that appears, set the time range to "All time" and ensure that all three boxes are checked.
  • Click the Clear data button.

Clear browsing data modal on Google Settings page.

Step 3: Ensure you are using an up-to-date version of Google Chrome

  • Click the three stacked dots in the upper-right of your Chrome browser window.
  • If there is a pending update, you will see an Update Google Chrome button at the top of the menu. Click this button to update to latest version of Chrome.
    • If you do not see an Update Google Chrome button in the menu, it means you are already on the latest version.

Close up of menu expanded in upper-right of Chrome browser window with Update Google Chrome option highlighted at the top of the menu.

  • Click Relaunch.

If you wish to confirm that you are on the latest version of Chrome:

  • Click the three stacked dots in the upper-right of your Chrome browser window.
  • Click Help > About Google Chrome.
  • Chrome will automatically check for updates when you are on the About Chrome page. To apply any available updates from here, click Relaunch.

About Chrome section of Google Chrome settings page showing version number and relaunch button.

Step 4: Log out of any alternate Chrome profiles

Ensure that you are logged out of any alternate Google Chrome profiles. You should only be be logged in on your primary Google Chrome profile before proceeding to the next step. To log out of a Google Chrome profile, click the profile's avatar in the upper-right corner of the browser window and select Sign out from the menu that appears.

Chrome profile menu extending from avatar with sign out option highlighted.

Step 5: Log back into LeverTRM via an Incognito window

  • Open an Incognito window in your browser.
    • Press Cmd + Shift + N on your keyboard or click the three stacked dots in the upper-right of your Chrome browser window and select New Incognito window.
  • Navigate to hire.lever.co
  • Select the option to login with your Google or Microsoft credentials accordingly.

Lever login screen with one button to log in with Google and a second button to log in with Micrisoft.

  • Retake the action that resulted in the original error. 
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