This Lever Self Guided Implementation Schedule (the “Implementation Schedule”) is subject to the terms and conditions of the Agreement made between the Customer and Lever, Inc. (“Lever”).
1. Description of Services.
1.1. Project Summary. Lever will provide Customer with access to the implementation resources with the required support to perform the tasks described in the Implementation Schedule.
1.2. Project Objectives. Subject to the risks, assumptions and dependencies set forth in the SOW, Lever will provide Customer with the interactive tool to accomplish the following objectives:
- Provide resources for best practices with configuration using the Lever platform
- Training tailored to different types of Customer users
- Completion of end-to-end user acceptance testing via a step-by-step guide
- Switch Customer career site to be hosted on the Lever Services
- Importation of legacy Customer Data confirmed by Customer
2. Project Detail.
2.1. Project Scope. Lever’s Implementation Programs are designed to meet the Customer needs based on the size of their team, organization complexity, and the Lever products and services being implemented. The Lever Self Guided Package includes a collection of services offered by Lever as Implementation Services to identify configuration activities, support the configuration and setup of Lever Platforms, process legacy ATS data, conduct product training, provide expert product advice, tools for project management, resources for internal facilitation of user acceptance testing, provide launch preparation, go-live, and post production support all anchored in Lever’s implementation methodology.
2.1.1. The Lever Self Guided Implementation is a comprehensive program of content designed to allow Customers to configure the Customer instance of the Lever Services quickly. Lever will provide the Customer with an interactive tool which will direct Customer through the essential activities that Customer will perform including:
- Configuration activities
- Data Import of legacy data pre-formatted by Customer in Lever’s standard csv template
- In-product walkthroughs for platform training
- Review of expert advice and best practices through Lever Launchpad (www.launchpad.lever.co)
All tasks will be outlined in a task focused project plan and each training will be via online resources. Any questions will be answered via a help ticket or through our Live Chat option. The Self Guided Implementation also includes access to the Lever Launchpad providing Customer access to documented configuration and workflow best practices during and post implementation.
2.2. Deliverable and Responsible Party.
Lever and customer will perform the following tasks during the Implementation:
Service |
Deliverable |
Deliverable Detail |
Responsible Party |
|
|
Lever |
Customer |
|||
|
Self Guided Implementation |
Configuration Checklist |
Checklist of setup and configuration activities to be performed within Lever by the Customer team as part of the Configuration phase of Lever |
Primary |
Assist |
|
Self Guided Implementation |
Configuration Tasks |
Completion of configuration checklist items |
Assist |
Primary |
|
Self Guided Implementation |
Training Plan |
Development of training plan for the core and extended Customer team |
Primary |
Primary |
|
Self Guided Implementation |
Training Content and Delivery |
Prepare Lever standard training materials for Customer use. Conduct training sessions for Customer user groups. |
Assist |
Primary |
|
Self Guided Implementation |
Guided Training |
Ownership of reading and watching required training videos and help articles as defined by Implementation Specialist |
Assist |
Primary |
|
Self Guided Implementation |
Internal documentation |
Create internal documentation for long term scalability with Lever |
Primary |
|
|
Self Guided Implementation |
Lever Hire Launch |
Deployment of Lever Hire via cutover of career site which is integrated to Lever Hire. Support final cutover activities and communication to Customer team. Disable access to Legacy ATS. |
Assist |
Primary |
|
Self Guided Implementation |
Change Messaging Plan |
Delivery of Change Management plan, inclusive of stakeholder segmentation and segment-specific messaging purpose, timing, message templates and custom collateral. |
Assist |
Primary |
2.3. Estimated Timeline.
|
Weeks from Project Start Date |
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|
Track |
Week 1 |
Week 2 |
Week 3 |
Week 4 |
|
Inception |
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|
Configuration |
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|
Systems Integration & Career Site |
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|
Launch Preparation |
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|
Self Training |
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|
Launch |
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Projected go live date for a Lever Self Guided Implementation Package is one (1) to four (4) weeks from the Effective Date of the Order Form.
2.4. Project Completion.
2.4.1. The project is complete when Customer has completed the following tasks:
The product has been configured in implementation
Customer has trained intended audiences
The career site has been switched to Lever
The legacy data has been imported if applicable
3. Location. Lever will provide access to the interactive tool. Requests by Customer for Lever to provide Professional Services remote or on site will require a new Order Form
4. Governance.
4.1. Customer will be required to provide resources for the implementation project to complete all configuration tasks. At times these resources may be filled by the same person:
4.1.1. Resources
|
Role Type |
Role |
Alloc. |
Activities |
|
Core Project Team |
Executive Stakeholder |
10% |
|
|
Implementation Lead, Customer Project Owner |
50% |
|
|
|
Recruiting SMEs |
25% |
|
|
|
Technical Resource |
5% |
Email sync validation |
|
|
Web Developer |
10% |
|
4.2 Communication
4.2.1 Project Reporting
4.2.1.1. Customer will have immediate access to an up-to-date project plan with dates and dependencies for each project milestone
4.2.1.2. Targeted communication will be sent with details about next steps, outstanding items and project status
4.2.2. Project Meetings
4.2.2.1. All trainings will be on-demand sessions
4.3. Escalation Protocol
4.3.1. Change Control.
The Customer Operations Lead is responsible for identifying and escalating issues and risks with a high impact to scope, budget, timeline, resourcing, or the general success of the project. Once such issue or risk has been identified, the Core Project Team shall determine if a Change Request is needed to modify the SOW. If a change to the SOW is required, both Parties agree to use the Change Request Form Exhibit B for documenting and approving the change.
The Change Request Form must be submitted formally in writing via email to the Lever Engagement Manager and Customer Executive Stakeholder who will then have two (2) business days to review the proposed change described in the Change Request Form and mutually approve and agree to be bound by it. Delays in timely review and disposition of Change Requests may result in delay of the overall project. Work described in the Change Request will not be performed until both parties have approved the change in writing.
Lever will be responsible for tracking the status of each Change Request by submitted, in review, approved or rejected.
5. Fees. There is no additional cost for a Self Guided implementation, it is included in the price of the annual contract. In consideration for the Professional Services, Customer agrees to pay Lever at the rates set forth in the additional Order Form if applicable.
6. Assumptions.
6.1. Deployment timeline is based on Lever’s good faith understanding of the amount of time a Customer allocating the resources described in this Schedule will require to deploy the Services using the resources provided to Customer.
6.2. If the project start date is delayed by Customer for any reason Customer understands that Lever’s ability to staff the engagement and/or meet the estimated duration and completion date could be at risk.
6.3. If Customer cannot make necessary resources available or meet set completion dates for reviews and milestones, Lever reserves the right to revisit and revise the project's estimated costs, completion date and approach to completing the project.