| Available for | User roles | All users |
| Packages | Select Lever packages |
If you are having trouble connecting to AWS Athena or running into issues copying your data, you may be running into an easy-to-solve problem.
Common Connection Issues
Firewall
You may have a corporate firewall that is blocking the connection. In order to bypass this, you will need to open ports and/or protocols in order to fix the issue. Please reach out to your IT team for instructions on how to bypass your firewall.
Poor connectivity
The machine you are using to connect to AWS Athena may have an unstable internet connection. Check your internet connection and try again.
Incorrect credentials
Check that the credentials you entered match the credentials provided to you and try again.
Tool-specific Issues
Tableau
If you are connecting to Tableau using JDBC and receive an error message similar to the following:
An error occurred while communicating with Amazon Athena
Invalid username or password.
Error Code: 37CE01A3
[Simba][AthenaJDBC](100071) An error has been thrown from the AWS Athena client. User is not authorized to perform: athena:StartQueryExecution on resource: arn:aws:athena:us-west-2:46364624578:workgroup/primary [Execution ID not available]
Invalid username or password.
You will need to customize your connection using a Properties file. Learn how to do that here.
If you are having issues with a specific tool that is not addressed here, please reach out to the providers of that tool for support. They will be best-equipped to help solve your problem.