Enabling the DocuSign e-signature integration

Available for User roles Super Admin
Packages LeverTRM for Enterprise or Advanced Automation add-on

DocuSign empowers businesses of all sizes to easily and securely sign, send, and manage documents in the cloud. Through this partnership, you can configure offer templates, customize offer fields, send offer letters, and request e-signature on essential documents all within Lever. Readers of this article will learn about:

For further reading on how the DocuSign integration can be utilized in Lever, refer to the following help articles:

Enabling the DocuSign integration


Before proceeding, note that your DocuSign account must be on DocuSign's Business Pro plan or higher in order to use this integration. In addition, your ability to use this integration will be limited by the number of available envelopes that you have in DocuSign.

Lever's DocuSign integration must be authenticated via DocuSign's OAuth flow. If you already have an existing DocuSign integration in your account or are setting it up for the first time, you will need to update the connection to DocuSign. To do so, complete the following steps:

  • In Lever, navigate to Settings > Integrations and API and scroll to the 'E-Signature' section
    • If you have an existing connection with DocuSign that was set up prior to May 11 2020, you will see an 'Update Required' label on the integration tile
  • Expand the DocuSign integration tile and click the Connect via DocuSign button
  • The Docusign OAuth flow will be initiated, which will require you to authenticate and then authorize integration permissions
    • Documents sent out from your DocuSign account will all be sent under the name of the DocuSign user who authorizes the integration
  • After authenticating and authorizing the integration, you will be routed back to the Integrations and API settings page in Lever; an 'Integration authenticated' banner will appear on the DocuSign integration tile, and the integration toggle will appear green to indicate that integration has been successfully set up

DocuSign integration tile in Lever

Attaching the certificate of completion to the offer letter envelope


In order to use this feature, you must first enable the 'Include certificate' feature in DocuSign. To learn how to enable this feature, refer to DocuSign's help article on retrieving the certificate of completion

Complete the following steps to configure your organization's DocuSign account so that the certificate of completion is attached to offer letter envelopes:

  • Log in to DocuSign
  • Click the User Menu and select Preferences
  • Under 'Account Administration' select Features
  • Select the 'Attach the Certificate of Completion to the Envelope PDF' checkbox
  • Click Save

If this setting does not appear in your DocuSign account, please contact DocuSign support.

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