Creating an offer letter template

Available for User roles Super Admin, Admin
Packages All packages

Offer letter templates can be used to build offer letters with structured fields to be filled out by the offer creator and the candidate, allowing you to maintain consistency in the offer letters extended by your recruitment team. Readers of this article will learn about:

Offer letter templates are drafted in a document outside of Lever, and then uploaded in order to be used during offer creation by users in your LeverTRM environment. To learn more about offer creation, refer to our help article on how to build and send offers.

Building an offer letter template


Only users with Super Admin or Admin level access have the ability to access the list of offer placeholders and upload offer templates.

To start, open a document editor in which you will write out your offer letter template. We recommend writing in document that you can save in a .docx file format. Before you start writing, navigate to Settings > Offers > Template placeholders in your LeverTRM environment. As you are writing, refer to the list of offer letter placeholders and incorporate them into your letter template.

Offer letter placeholders

Placeholders will appear as fields on the offer letter that will need to be filled in by either the offer creator or the candidate (depending on the type of placeholder).

Predefined placeholders

These fields will require input from the offer creator as they are drafting the offer. Many of these placeholders correlate with fields on the Offer form and will populate with the corresponding value when the offer is generated.

Predefined placeholders lists in Offer Settings.

Users with Super Admin access can review and configure the Offer form fields by navigating to Settings > Offers > Offer form. To learn more, refer to our help article on offer form customization.

Custom placeholders

Like predefined placeholders, custom placeholders will also require input from the offer creator as they are drafting the offer. Custom placeholders can be added and configured to suit your needs.

Custom placeholders list in Offer Settings

If you require a field in your offer template that is not included in the list of predefined placeholders, consider adding it as a custom placeholder.

Candidate placeholders

These fields will require input from the candidate as they are accepting the offer.

Candidate placeholder list in Offer Settings.

Note that if you use a placeholder that requires text input, the following restrictions apply:

  • Text placeholders take up the full width of the document.
  • Text length will be capped to the width of the document.
  • Text placeholders cannot exceed 200 lines, assuming a line height of 13px.


Dynamic placeholders can be used to when a field's inclusion on an offer letter is contingent on the input to another placeholder. Refer to our help article on dynamic placeholders to learn more.

E-signature integration formatting guidelines

If you are using the DocuSign or Adobe Sign integrations to send offers, you must adhere to the following formatting guidelines to ensure that your template can be uploaded and sent correctly. Note that if you are using either DocuSign or Adobe Sign, you offer template must contain the {candidate_signature} placeholder.

DocuSign guidelines

  • Although Lever can support a maximum offer letter template file size of 25 MB, DocuSign recommends that offer template files do not exceed 5 MB in size. Files larger than 5 MB in size will not work with DocuSign's email notification feature. Refer to DocuSign's supported file formats for more information.
  • The text color of the {candidate_signature} placeholder must match the background of your document. For example, if the background of the document on which you have written your offer letter template is white, the {candidate_signature} placeholder text must also be white. If you are pasting the placeholder from your Offer Settings page in Lever into your template be sure to do so without formatting so that the text color does not carry over.
  • DocuSign supports the following fonts: Arial, Arial Narrow, Calibri, Courier New, Garamond, Georgia, Helvetica, Lucida Console, Tahoma, Times New Roman, Trebuchet, Verdana, MS Gothic, and MS Mincho. Default fonts in Microsoft Word are also supported.

Adobe Sign guidelines

  • If you are using Adobe Sign's free tier, a maximum offer letter template file size of 5 MB is supported. Adobe Sign's Individual, Team, Business, and Enterprise tiers support a maximum file size of 10 MB. Refer to Adobe Sign's transaction limits for more information.
  • The only information that a candidate can submit on an offer letter is their e-signature. No other candidate placeholders can be utilized with Adobe Sign.


Download the sample offer letter template attached at the bottom of this article for an example of how to format an offer letter template.

Uploading an offer letter template to LeverTRM

Once you have completed the draft of your offer letter, you can upload it to your LeverTRM organization using the following steps:

  • Navigate to Settings > Offer > Offer letter templates.
  • Click the + New Template button.
  • Upload your offer letter template in a .docx file format.

Any placeholders in your offer letter template will be listed below the template preview.

Offer letter template preview with placeholders listed below.

Grouping offer letter templates

To keep large numbers of offer letter templates organized, you can group templates into folders. Click the New Group button at the top of the Offer templates page and title the folder. You can then click-and-drag templates into the appropriate folders. To rename a group, hover over the folder, click the ellipses (⋯) button aligned to the right, and click Rename.

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