Why am I seeing emails on the wrong candidate profile?

Lever relies on email threading algorithms in order to thread emails within Lever.

Gmail and Outlook both occasionally choose to thread together messages that have identical subject lines. This can create a situation where replies to bulk-messaged emails in Lever are all synced onto just one candidate profile, instead of distributed across the various recipient profiles. 

You can be 100% sure to avoid this situation by changing the subject lines of emails sent to different candidates when bulk-messaging.

We suggest using the candidate's first name in the subject line. You can use the auto-text token to automate adding the candidate's first name! 

Just add {{Candidate first name}}.

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