Tracking email engagement

Follow
Available for User roles Super Admin, Admin, Team Member, Limited Team Member
Tracking can only be enabled by Super Admins and Admins
Packages All packages

Lever can track if a candidate opened an email or clicked on a message link. This feature only supports emails that were sent from Lever. For more information on emailing from Lever, refer to our help article on using Lever Mail.

Super Admins and Admins can enable email tracking for their Lever environment by navigating to Settings > Company, scrolling to the 'Email tracking heading,' and selecting the checkbox next to 'Enable email tracking.'

Settings page on company tab with email tracking checked

On a candidate profile, the bottom of an email story displays labels for whether the email was opened or clicked. If the action was performed more than once, the label will include a count indicating how many times the event took place.

Candidate profile email story with opened and clicked labels

If a candidate performs a combination of opens and clicks with a single email, Lever will track this individual as highly engaged. Users will receive highly engaged notifications in their Lever inbox.

Lever inbox showing highly engaged candidates

Was this article helpful?
3 out of 3 found this helpful